client support representative.
Job Description
Provide proactive client support by processing orders and routing service requests.
Spherion
$19.00 – $20.00 per hour
Temporary
8:00 AM – 5:00 PM
Order & Request Processing: Accurately process incoming supply orders, service requests, and networking support tickets via phone and email., Customer Service & Queue Management: Answer incoming calls and emails promptly to meet or exceed a 90-95% phone queue answer rate; route general inquiries to the appropriate internal teams efficiently., Dispatching: Appropriately dispatch service requests to Field Service Engineers based on geographic territory and assigned machine populations., Lead Management: Successfully process and route incoming sales leads for document and networking products and services., Account Maintenance: Update client addresses for accurate shipping, provide tracking information for shipments, and assist with maintaining automatic toner shipments and remote meter-reading accounts.
