Bilingual Call Center Representative
Job Description
Improve bilingual call center workflow to reduce handling time and increase member satisfaction
Call Center Representative
The Call Center Representative provides customer service support for the Management and Operations teams. Primary responsibilities include:
- answering, screening, and relaying calls from class members and claimants
- researching claimant inquiries and logging correspondence details into RG/2's proprietary database
- data entry of claimant data into RG/2's proprietary database
- processing of mail as needed
Reporting to the Director of Claims Administration, the Call Center Representative projects a professional company image, both internally and externally, is well organized and highly conscientious, has strong interpersonal and communication skills and exhibits the maturity to handle confidential materials and matters with discretion.
Position offers a flexible schedule for a candidate interested in working 35 hours per week during normal business hours.
$18 – $24 per hour, commensurate with experience.
Answer, screen, and relay calls from class members and claimants, Research claimant inquiries and log correspondence details into RG/2’s proprietary database, Data entry of claimant data into RG/2’s proprietary database, Processing of mail as needed, Report to Director of Claims Administration and maintain professional image and discretion
