Medical Assistant | Pain Management
Job Description
Support pain management clinic operations by coordinating patient flow and clinical tasks
Medical Assistant | Pain Management
Under the general supervision of the Practice Manager, is responsible for assisting the Physicians, Advance Practice Professionals, and practice team with direct and support related patient care, while treating patients in a respectful, confidential, and friendly manner.
Utilizes the current Electronic Medical Record to complete the documented Best Practice Workflows accurately
Documents and updates the patient's medical history within the EMR guidelines, including: vital signs, past medical history, social history, surgical history, family medical history
Completes the daily work list (order tracking, tasking, document import) providing timely care and response to the patients
Compliance in all regulatory item collection
Completes Chart Prep as required
Performs pre-visit planning/chart preloading in accordance with established guidelines, including but not limited to, obtaining appropriate records from specialists, emergency department visits, hospital stays, and primary care to ensure an efficient visit for the patient and the Provider
Prepares the examination room with needed supplies, instruments, and equipment and maintains room in a clean, professional, and welcoming manner
Greets patients in a professional, friendly manner, escorting them to exam rooms while introducing themselves and explaining the rooming process
Prepares/instructs/positions and drapes the patient
Ensures the Provider is on schedule being mindful of emergencies and unexpected interruptions
Prepares specimens with documentation for processing in accordance with Laboratory regulations
Cares, cleans, and sterilizes equipment per instruction or established procedures
Orders medical supplies and medication/immunizations as needed, and keeps exam rooms and bathrooms stocked
Disposes of used supplies properly and follows all established infection control and biohazard policies and procedures
Calls orders to pharmacies for medications utilizing the approved prescription refill policy and procedure under the direction and supervision of the Provider
Completes and processes referrals, pre-certifications or pre-approvals as needed
Performs EKGs and other tests ordered by the Provider in accordance with CLIA waived regulations
Accepts and returns patient calls under the supervision of the nurse or Provider, using appropriate telephone etiquette
Schedules appointments and processes orders for patients for appointments, procedures, tests, referrals, and/or consultations as requested by the Provider
Serves as a backup to the Patient Access Coordinator, assisting in all functions as needed to promote efficient office flow
Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift
Facilitates to maintain patient confidentiality
Contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect
Maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments
Practices workplace safety daily
Actively participates in all hospital Service Excellence initiatives and trainings
Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes
Completes all required annual education on or before the due date
Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers
Ability to effectively manage considerable mental stress
Ability to express or exchange ideas by means of the spoken word
Ability to receive detailed information through oral communication
Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner
Familiarity with computer and other business machines
Graduate of approved Medical Assistant Program preferred
One to two years' experience in the medical field, unless successful completion of an accredited Medical Assistant Program
BLS (Basic Life Support) certification required
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Assist Physicians, Advance Practice Professionals, and the practice team with direct and support related patient care, Utilizes the current Electronic Medical Record to complete documented Best Practice Workflows accurately, Performs pre-visit planning/chart preloading and prepares examination rooms with supplies and equipment, Cares for, cleans, and sterilizes equipment; orders supplies and medications as needed, Schedules appointments and processes orders for patients; backs up Patient Access Coordinator as needed
