Mortgage Servicing Representative

Mortgage Servicing Representative

The Mortgage Servicing Representative supports members by handling inquiries, managing escrow functions, and maintaining accurate mortgage loan records while delivering exceptional service experience. This role ensures compliance with all regulations, promotes credit union products, and contributes to a positive, member-focused environment.

Join Arbor as a Mortgage Servicing Representative and develop practical expertise in mortgage servicing while working collaboratively across functions. This role provides a strong foundation for advancement within the Mortgage Lending team.

Provide responsive support to members by handling all inquiries

Manage all escrow functions, including escrow analysis and disbursements for items such as property taxes and homeowners' insurance

Maintain accurate and up-to-date mortgage loan files while following document retention requirements and preparing the files for storage

Research, investigate, and resolve member questions for concerns, escalating or redirecting as needed

Complete required monthly, quarterly, and annual mortgage servicing reports

Ensure compliance with all applicable regulations, including BSA, OFAC, and the USA Patriot Act.

Promote and maintain a confidential environment to protect members, employee, and credit union information

High School Diploma or equivalent

Strong attention to detail, organizational, problem-solving, communication, and interpersonal skills

Professionalism in conduct, communication, and appearance

Proficiency in basic computer operation

Ability to work collaboratively in a fast-paced environment with frequently changing priorities

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We've built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you'll enjoy meaningful work, growth opportunities, caring teams, and great benefits.