Member Service Representative (Full-Time) – Jolliff – Chesapeake
Job Description
Assist members with deposits, loans, and accounts while delivering excellent service
Job Title
Banking Representative
Job Description
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Additional Information
Available Monday – Saturday, hours based on business needs.
2124 Starmount Prkwy Chesapeake, Virginia 23321
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.
Job Info
Job Identification 31280
Job Category Branch Operations
Posting Date 07/15/2026, 09:07 PM
Apply Before 07/23/2026, 03:59 AM
Degree Level No Formal Education
Job Schedule Full time
Job Shift Shift Work
Targeted Salary Range $20.82 – $24.19 hourly
Provide basic counseling on available products and services to meet member needs, Assist members with opening and maintaining deposit accounts, loans, and other financial products, Research and resolve basic account discrepancies and service requests, Identify opportunities to cross-service products and enhance member relationships through education, Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
