Office Assistant 2 (PCN 110223)

Job Description

Effective July 1, 2026 the wage for this position increased by 3%. The wage listed in this job posting reflects the increase. This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

The Alaska Department of Fish and Game, Division of Administrative Services is recruiting for an Office Assistant 2 located in Juneau, Alaska! What you will be doing: Help connect Alaskans and visitors with the hunting, fishing and trapping opportunities across the state by selling licenses, permits and tags. Connect with customers and statewide Fish and Game staff to clear up regulation and licensing questions over the phone, via email and to walk-in customers. Other responsibilities include entering data for licenses sold from paper books to assist vendors in low internet access zones and rural communities.

Our mission, values, and culture: The Alaska Department of Fish and Game's mission is to protect, maintain, and improve the fish, game, and aquatic plant resources of the state, and manage their use and development in the best interest of the economy and the well-being of the people of the state, consistent with the sustained yield principle. The mission of the Division of Administrative Services is to provide administrative support to the various divisions of Fish and Game. The Alaska Department of Fish and Game strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully. The Licensing Section of the Administrative Services team assists the public with navigating rules and regulations put forward to sustain our fishing and hunting opportunities for future generations through the license sales program and record keeping of the licenses sold in accordance with applicable records retention laws.

The benefits of joining our team: We are a small team that works closely together with a great deal of cross training duties to ensure we can support each other and our responsibilities. This position will allow you the opportunity to work with the public as well as the scientists and programmers that keep our department running. Advancement opportunities exist within the department where experience from this position may provide a foundation to build upon. Career development training opportunities are also available to staff seeking advancement based on their interests and career goals.

The working environment you can expect: This position is located in the Juneau ADFG Headquarters building next to the whale statue and Overstreet Park boardwalk, which provides ample parking and a great place to walk along the Gastineau Channel during breaks. The building is walking distance to grocery stores, restaurants and coffee shops and is a short drive to the downtown area. The successful candidate can expect to:

• Interact regularly with other staff from the various divisions within ADFG.
• Provide the public with specific and detailed information on department regulations when answering licensing calls and emails.
• Ensure attention to detail when data entering and fulfilling product orders.

Who we are looking for: We are interested in candidates who possess some or all of the following position specific competencies:

• Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Public Service Skills: Addresses customer core needs through actively seeking information and working to understand the customer's inquiries in order to provide a response that matches available resources and constraints.
• Professionalism: Demonstrates a positive attitude, courtesy, tact and empathy, even when handling stressful situations. Able to manage workloads, meet deadlines and effectively identify and coordinate priorities.
• Communication Skills: Ability to take into account the audience and nature of the information to make clear oral and written communication.