Police Services Representative

Police Services Representative

Are you looking for a meaningful career where your attention to detail, professionalism, and communication skills can make a direct impact on public safety?

The Springfield Police Department is seeking dedicated, dependable, and service-minded individuals to join our team as a Police Services Representative. In this critical civilian role, you will serve as an essential connection between the community and law enforcement by supporting officers, assisting the public, and maintaining accurate and confidential police records.

If you thrive in a fast-paced environment, excel at multitasking, and want to contribute to the safety of your community, this is your opportunity to begin a rewarding career in public service.

Applications will be accepted through Wednesday, July 22, 2026. Why This Role Matters

As a Police Services Representative, you play a vital role in the daily operations of the Police Department. Your work directly supports officers in the field, assists citizens during critical moments, and ensures records and reports are handled with precision and confidentiality.

This is an excellent opportunity for individuals interested in public safety, criminal justice, emergency services, or long-term municipal careers.

What You'll Do

In this role, you will:

• Assist the public and department personnel in person and over the phone
• Prepare, review, and process police reports and official documentation
• Manage, maintain, and organize sensitive police records and files
• Utilize department databases and computer systems for data entry, information retrieval, and tracking
• Ensure the accuracy and confidentiality of criminal justice and departmental information
• Provide professional customer service during both routine and high-pressure situations

This position is critical to operations and there are three shifts (shift preference determined by seniority.) These shifts include the following:

• Sunday – Thursday or Tuesday – Saturday:
• 1st Shift: 7:00 a.m. – 3:00 p.m.
• 2nd Shift: 3:00 p.m. – 11:00 p.m. ($1.00/hr shift differential)
• 3rd Shift: 11:00 p.m. – 7:00 a.m. ($1.50/hr shift differential)

There are no exceptions or guarantees made regarding shift assignment. Applicants must be open and available for any shift if applying for this position

What You'll Love About Working Here

We offer a competitive benefits package including:

• Health insurance at no cost to the employee
• Pension
• Access to a free employee gym with upgraded equipment
• Additional City benefits and wellness perks

We invest in our employees through:

• Training and cross-training opportunities
• Tuition reimbursement
• Career development and advancement support

Our team values:

• Collaboration
• Professionalism
• Integrity
• Continuous learning

Leadership Philosophy

The City of Springfield's leadership culture is grounded in processes, relationships, and trust. Leaders across the organization operate within the principles of The Trust Edge Framework®, which emphasizes:

Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, and Consistency

These principles guide how we work together, build relationships, and serve our community.

Qualifications and Requirements

Experience, Education, and Training

• Requires a minimum of 2 years' experience in a customer-oriented atmosphere or in a high-volume customer call center
• OR
• Possession of 30 semester credit hours from an accredited college or university in Criminal Justice, Law Enforcement, Office Systems, Business Administration or related area;
• OR
• Any combination of education and experience that would provide the incumbent with the necessary knowledge, skills and abilities.

Licensing/Certification

• Ability to obtain and maintain state certification as a MULES terminal operator as required by departmental assignment.
• Ability to obtain and maintain Notary certification with the state of Missouri as required by department assignment.
• Incumbent must possess a valid Driver's License in order to operate a vehicle for the purpose of completing job duties depending on assignment.

Miscellaneous Requirements

• Must be able to successfully complete an intense security background investigation including a credit check; must possess no felony convictions, no misdemeanors, arrests, or other convictions that would prevent the ability to be MULES certified or access the CJIs database; must be able to work any assigned shift with varying days off.

The City of Springfield promotes equal employment opportunities to all without regard to race, color, religion, sex, national origin, age, status as a protected veteran, or status as a qualified individual with a disability, or other legally protected status. All qualified applicants will receive consideration for employment. Individuals with disabilities who believe they will need an accommodation to undergo any part of the interview, examination, or pre-employment process, should request a reasonable accommodation in accordance with the Americans with Disabilities Act prior to the testing or appointment. Requests should be requested by contacting City of Springfield Human Resources by phone, 417-864-1607, or in person at the Municipal Busch Building, 840 Boonville Ave. Springfield, MO 65802.

Proof of United States Citizenship/Authorization to Work in the United States as established by the Immigration Reform Act of 1986 is a condition of employment. We are committed to a drug-free workplace. Pre-employment drug testing is required. All interested candidates MUST complete the City of Springfield on-line application in its entirety. The candidate profile must include all employment history with accurate and complete information prior to submission. Resumes alone will not be accepted as the application, but they may be submitted as supplemental documentation.