Customer Service Specialist
Job Description
Improve patient intake efficiency by streamlining data entry and scheduling workflows
PeopleShare is Hiring for a Client!
PeopleShare is seeking a Customer Service Specialist for a valued healthcare client in Virginia Beach. This is an excellent opportunity for a customer-focused professional who thrives in a fast-paced environment and enjoys helping patients while providing exceptional service.
Responsibilities
- Enter new patient intake information into company databases
- Answer inbound calls and assist patients with questions and concerns
- Communicate with physicians, therapists, and healthcare professionals
- Process patient payments and establish payment plans
- Update insurance and coverage information
- Schedule appointments and provide reminder calls
- Check patients in for appointments
- Maintain accurate records and documentation
- Assist with referral intake, delivery orders, and equipment pickups
Qualifications
- 2+ years of customer service experience required
- Healthcare, medical office, or patient-facing experience preferred
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Strong attention to detail and data entry accuracy
- Ability to resolve problems and work independently
- Proficient with Microsoft Office and computer systems
- Experience navigating databases, insurance portals, and payment processing systems preferred
Benefits
Full-Time Permanent Position Health Insurance After 90 Days Paid Time Off (PTO) 401(k) Plan Stable and Growing Organization Team-Oriented Work Environment
If you're looking for a rewarding customer service opportunity where you can make a difference and grow your career, apply today with PeopleShare! PeopleShare is an Equal Opportunity Employer. IND30
Enter new patient intake information into company databases, Answer inbound calls and assist patients with questions, Process patient payments and establish payment plans, Schedule appointments and provide reminder calls, Maintain accurate records and documentation
