Escort Support Personnel Assistant

Escort Support Personnel Assistant

The Escort Support Personnel Assistant shall provide escort support and superior customer service to visitors and guests in support of the Office of Military Commission's (OMC) mission at Ft Devens, MA.

Responsibilities

Responsibilities include:

• Arriving at the CCTV site location at least one hour before the start of court proceedings to open the room, set up signage, and ensure that the room is clean and ready for use.
• Coordinating with the installation security offices to credential victims and family members at each site by validating their credentials before they enter the CCTV viewing room.
• Ensuring site security by conducting security services such as manning a magnetometer or using a magnetic wand on attendees before their entrance into the CCTV viewing room.
• Ensuring attendees obey the posted rules and do not attempt to download audio, video or audio-video feeds from the courtroom and ensure compliance with the restrictions on audio and video recording of the CCTV signal.
• Reporting any infractions of the rules to the designated government representative. (In the event of an unruly viewer, the contractor shall contact installation security to respond to the scene.)
• Coordinating with the designated government representative and the installation staff if the court runs over normal duty hours.
• Completing annual company and customer training requirements according to established policies and procedures.
• Recording labor hours daily in an online corporate system.
• Other duties as assigned.

Qualifications

Qualifications include:

• High school diploma or GED equivalent.
• 1+ years of relevant work experience.
• Must have a valid U.S. driver's license.
• Interim Secret clearance is required to start with the ability to obtain a Secret clearance.
• Successfully pass background and drug screening.

Knowledge, Skills and Abilities:

• Must be available to work in an on-call capacity.
• Must have a working knowledge of a variety of computer software applications, including Microsoft Office Suite.
• Must have the ability to attend all customer in-person meetings and conferences as requested.
• Must have the ability to communicate with others effectively both orally and in writing.
• Maintain a high level of integrity and accountability.
• Possess strong problem-solving skills.
• Ability to multi-task in a high-stress, performance-based environment.
• Ability to establish priorities and meet established deadlines.
• Ability to work nights, weekends, and holidays as requested.
• Ability to maintain a Secret clearance throughout the lifecycle of the contract.
• Ability to travel up to 10% as required.