Front Desk Supervisor | Assistant Lead Welcome Enthusiast

Front Desk Supervisor | Assistant Lead Welcome Enthusiast

Canopy by Hilton Baltimore | Harbor Point Hotel is looking for bright talent to model Hilton's vision: "To fill the earth with the light and warmth of hospitality."

Position Summary:

Responsible for overseeing Front Desk operations.

Essential Functions:

• Supervise the operations of the Front Desk.
• Maintain the highest productivity, employee morale, and guest service as possible.
• Ensure that all hotel policies and procedures are followed.
• Assist FOM in the training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
• Check guests in and out of the hotel according to hotel and/or brand standards.
• Inform guests about the hotel facilities, policies, and procedures. Provide tourist information to guests.
• Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
• Take, modify, and cancel guestroom reservations.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
• Perform cashier duties, cash traveler's checks. Post phone charges and other miscellaneous charges to guest accounts.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• Maintain cleanliness of the Front Office area.
• Take, modify, and cancel guestroom reservations.
• Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel and/or staff.

Additional Responsibilities:

– The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.

– Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience:

– Previous hotel front desk experience.

Skills and Abilities:

– Ability to stand for a long period of time.

– Ability to work in a fast-paced environment.

– Ability to maintain control and composure in difficult situations and exhibit good judgment.

– Good communication and interpersonal skills.