Guest Relations Representative
Job Description
Provide courteous, accurate information and guidance to patients and visitors across Kaleida Health campuses.
Guest Relations Representative
US:NY:Buffalo | Clerical | Per-Diem
Department: BGMC Guest Relations Location: Buffalo General Medical Center Location of Job: US:NY:Buffalo Work Type: Per-Diem Scheduled Work Hours: Variable Shift 9
Guest Relations Representative
The Guest Relations Representative creates ensures that the patient's and their family's experience is embraced by the demonstration of Kaleida Health's Values. They are responsible for creating a positive first impression for all patients, visitors and staff through the use of exceptional communication and customer service skills. Provides information, direction, assistance and escort as requested by those visiting the BGMC Buffalo General Medical Center, GVI Gates Vascular Institute campuses and Highpointe on Michigan.
Education And Credentials
HS diploma or GED.
Experience
One year customer service experience in a hospital/medical facility required.
Working Conditions
Essential: Weight Requirement – Heavy (up to 100 lbs)
For non-clinical positions and nursing support positions, internal and external applicants must have the core competencies and sufficient work experience to perform in the per diem position for which they are applying.
Job Details
Standard Hours Bi-Weekly: 15.00 FTE: 0.200000 Weekend/Holiday Requirement: Yes On Call Required: No With Rotation: Work Arrangement: Onsite Union Code: U07 – CWA 1168 BGH TCC Requisition ID#: 21845 Grade: C2 Pay Frequency: Bi-Weekly Salary Range: $ 18.12 – $27.02
Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.
Kaleida Health's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission-critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!
Provide information, direction, and assistance to patients and visitors, Escort patients and visitors as requested, Create a positive first impression for patients, visitors, and staff through communication and customer service, Support Kaleida Health values in daily interactions, Assist with directing and guiding individuals to appropriate locations within BGMC and affiliated campuses
