Hourly Support 3, Bill Review, Risk Management – Lakeland
Job Description
Support workers' compensation claims through clerical and distribution tasks daily
Hourly Support 3, Bill Review, Risk Management – Lakeland
This purpose of this position is to support the adjusting and nursing functions within the Workers Compensation Department. This position is responsible for:
- monitoring, deciphering, and distributing faxes to the appropriate adjuster and nurse case manager.
- compiling and preparing claim file materials for responses to legal pleadings.
- securing medical appointments for injured associates and inputting payments into the claim systems once invoices are approved by the adjuster.
- analyzing, sorting, scanning, and distributing various documents to include legal documents.
- answering incoming calls and determining the appropriate distribution of calls.
Required Qualifications
- High School diploma or equivalent experience (if applicable)
- 1-year prior office experience or customer service experience
- knowledge of basic computer skills
- knowledge of customer service/phone etiquette
- flexibility/adaptability
- initiative
- planning and organizing
- time management
- detail orientation
- customer focus
- verbal communication
- written communication
- data entry skills
- basic skill level for Microsoft office, word, and excel
- assure claims
Preferred Qualifications
- 1 year of clerical support experience in a claims office
- intermediate skill level for Microsoft word
- basic skill level for Microsoft excel
- basic skill level for access
Hours of Work
8:00AM – 4:30PM; Monday – Friday
Frequency of Pay
Weekly
Minimum Base Pay
18.35
Maximum Base Pay
25.35
Potential Annual Base Pay
38,168 – 52,728
Benefits Information
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Visit our website to see all of our benefits: Benefits – Jobs (publix.com)
Travel Frequency
0%
Address
3300 Publix Corporate Parkway
City
Lakeland
State
Florida
Zip Code
33811-3311
Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
Facility
Lak Publix Corporate Office B003
Job Category
Legal & Risk Management
Monitor, decipher, and distribute faxes to the appropriate adjuster and nurse case manager, Compile and prepare claim file materials for responses to legal pleadings, Secure medical appointments for injured associates and input payments into the claim systems once invoices are approved by the adjuster, Analyze, sort, scan, and distribute various documents including legal documents, Answer incoming calls and determine the appropriate distribution of calls
