Reservation Specialist Job in Lexington, KY | Robert Half

Reservation Specialist

Robert Half is looking for a Reservation Specialist to join a hospitality-focused team in Kentucky in a contract role with the potential to become permanent. This position supports clients by coordinating lodging arrangements that align with travel guidelines, service expectations, and timing requirements. The ideal candidate is highly organized, communicates confidently by phone and email, and thrives in a fast-paced office setting where accuracy and follow-through matter.

Responsibilities:

• Coordinate hotel reservations for client travel needs, typically handling stays ranging from one to ten room nights.
• Review each booking request against client-specific travel standards, including rate limits, preferred properties, distance considerations, and approved booking contacts.
• Complete incoming requests within required turnaround times while maintaining a high level of accuracy in all reservation details.
• Communicate with clients and internal partners by phone and email to clarify needs, provide updates, and confirm completed arrangements.
• Proactively follow up on pending requests before arrival dates to ensure all required booking information is secured.
• Resolve day-to-day reservation changes such as extensions, early checkouts, and other adjustments by working directly with hotels and clients.
• Enter and maintain reservation information in company systems with careful attention to completeness and correctness.
• Apply knowledge of hotel markets and lodging options to identify suitable accommodations that balance client needs with business objectives.
• Partner with account and hotel network teams to highlight frequently used properties and expand opportunities for preferred in-network bookings.
• Participate in training sessions, team meetings, and additional assignments as directed by leadership to support operational needs.