Customer Service Representative Job in Arlington, TX | Robert Half

Customer Service Representative

The Customer Service Representative is responsible for assisting customers by answering inquiries, resolving issues, processing requests, and providing exceptional service. This role serves as the primary point of contact for customers and helps ensure a positive customer experience while supporting company goals and objectives.

Key Responsibilities

• Answer inbound calls, emails, and customer inquiries in a professional manner.
• Resolve customer concerns, complaints, and service issues promptly.
• Provide accurate information regarding products, services, policies, and procedures.
• Process orders, account updates, payments, and service requests.
• Document customer interactions in CRM and company systems.
• Follow up with customers to ensure issue resolution and satisfaction.
• Meet quality assurance, productivity, and customer service goals.
• Escalate complex customer issues to appropriate departments when necessary.
• Maintain knowledge of company products, services, and promotions.
• Collaborate with internal teams to resolve customer concerns effectively.
• Perform data entry and administrative tasks related to customer accounts.