CHILD SUPPORT CASE PROCESSING ANALYST – 73004317
Job Description
Improve Florida child support case processing efficiency and customer communications
Child Support Case Processing Analyst – 73004317
This is an Internal Promotional Opportunity for a Revenue Specialist II position that performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:
- Initiating and responding to requests
- Coordinating with internal and external partners
- Researching and resolving case issues
- Gathering information and analyzing case data to determine next steps
- Assisting customers
- Interacting with legal services providers, other states, employers, and other business partners
- Making decisions based on case information and provided documentation
Minimum requirements include:
- Currently employed with the Florida Department of Revenue
- Experience processing information using a computer system
- Experience conducting research and analyzing information to make decisions
- Experience communicating with others to gather information
Substitutions:
- Relevant education may substitute for the required experience
Preferences:
- Experience performing financial calculations with attention to detail
- Experience working in the Child Support Program Interstate process
Salary: $38,760.36 – $45,004.08 / annually
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
Contact Information: Andrea Roberts, (386) 317-7209, Andrea.Roberts2@floridarevenue.com
Initiating and responding to requests, Coordinating with internal and external partners, Researching and resolving case issues, Gathering information and analyzing case data to determine next steps, Assisting customers
