Scheduler -Home Equity & Origination Services: Part-Time
Job Description
Optimize scheduling workflow to ensure timely appointments with signing agents and borrowers.
Scheduler Position
Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The ideal candidate must possess excellent communication and problem-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast-paced environment and seek a career with a company committed to offering high-quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink. We encourage you to apply today!
This is a part-time role, anticipated to be approximately 20 hrs. per week. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A Day In The Life
In this role, you will…
- Schedule appointments with Signing Agents.
- Confirm appointments with borrowers in order to meet specific scheduling and signing requirements.
- Build and maintain working relationships with team members, management and signing agents.
- Monitor the scheduling queue to ensure client turn times are met.
- Review special instructions and order notes to ensure appointments are scheduled accurately.
- Monitor the scheduling systems to ensure the team is not falling behind.
- Working the assigned tasks given for that day.
Who You Are
You possess…
- A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
- The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients.
- Excellent verbal and written communication skills.
Responsibilities
Enter scheduling requests as necessary
Assign scheduling requests within the company's turn time per client agreement
Sending recruit requests to your managing team within a timely manner
Monitor vendor fees to ensure fee guidelines are being met
Obtain management approval for any fees exceeding the region's fee limit
Adhere to all company policies and procedures
Meet minimum production goals and quality requirements as set by management
Proficient in ServiceLink operating systems and internal search engines
Perform all other duties as assigned
Qualifications
High School diploma or equivalent required
Demonstrate good communication and customer service skills
Detail oriented, efficient and organized
Enter scheduling requests as necessary, Assign scheduling requests within the company’s turn time per client agreement, Monitor vendor fees to ensure fee guidelines are being met, Obtain management approval for any fees exceeding the region's fee limit, Meet minimum production goals and quality requirements
