Customer Account Representative (Bi-lingual)
Job Description
Manage and grow assigned customer accounts through proactive service and relationship-building.
Customer Support Specialist
We are seeking a customer-focused Customer Support Specialist to join our growing team. This role combines customer service, relationship management, and sales support responsibilities while serving as a primary point of contact for contractor and customer accounts.
The ideal candidate enjoys building relationships, providing excellent service, and helping customers find solutions to meet their project needs. This is a great opportunity for someone looking to grow their career within a stable organization that offers advancement opportunities and a supportive training environment.
Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain strong relationships with customers and contractors
- Manage customer inquiries and provide exceptional service throughout the sales process
- Follow up with customers after purchases to ensure satisfaction and identify future needs
- Conduct outbound outreach to existing and prospective customers
- Support account growth through relationship building and customer retention
- Prepare and communicate quotes to customers
- Coordinate with internal teams throughout the ordering and fulfillment process
- Maintain accurate customer records and account activity
- Develop product knowledge to effectively assist customers and recommend solutions
- Support branch revenue goals through account management and customer engagement
Qualifications
- 1+ year of experience in customer service, account management, sales support, or a customer-facing role
- Strong communication and interpersonal skills
- Ability to build relationships and establish trust with customers
- Comfortable handling multiple customer accounts and priorities simultaneously
- Strong organizational and computer skills
- Cash-handling experience is a plus
- Bilingual Spanish preferred
- Experience in construction, roofing, building materials, or a related industry preferred
What Makes Someone Successful in This Role
- Enjoys interacting with customers and building long-term relationships
- Takes a proactive approach to customer service and account management
- Comfortable conducting outbound customer outreach
- Possesses strong problem-solving skills and attention to detail
- Demonstrates a desire to learn products, processes, and industry knowledge
- Thrives in a team-oriented environment while managing individual responsibilities
Skills
Customer service, Data entry
Job Type & Location
This is a Contract to Hire position based out of Cleveland, TN.
Pay and Benefits
The pay range for this position is $20.00 – $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cleveland, TN.
Application Deadline
This position is anticipated to close on Jul 22, 2026.
Serve as the primary point of contact for assigned customer accounts, Build and maintain strong relationships with customers and contractors, Manage customer inquiries and provide exceptional service throughout the sales process, Follow up with customers after purchases to ensure satisfaction and identify future needs, Coordinate with internal teams throughout the ordering and fulfillment process
