Float Member Support Specialist (Upper West Side)
Job Description
Support patient flow and create a welcoming, brand-aligned office environment.
Member Support Specialist
As a member support specialist you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the practice coordinator, operations manager, or in office providers.
Serve as ambassador for patients in office and ensure exceptional in-office patient experience, Maintain lobby appearance to align with One Medical brand, Be first point of contact for patient feedback and provide support to Practice Coordinator/Operations Manager/office providers
