Guest Service Agent
Job Description
Provide excellent guest service at the front desk of DoubleTree Northlake in Tucker, Georgia.
Guest Service Agent
DoubleTree Atlanta Northlake (LHP DT1) – Tucker, GA 30084
Position Type Full Time Category Hospitality – Hotel
Summary: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.
Key Responsibilities:
- Greet and register guests, assign rooms, and process payments
- Handle reservations, incoming calls, messages, and guest inquiries
- Provide local area information and assist with dining, transportation, and tour arrangements
- Maintain accurate guest records and perform shift reports
- Ensure all guest requests are addressed promptly and courteously
- Promote hotel services using suggestive selling to maximize revenue
- Follow service standards, dress code, and safety procedures
- Assist with front desk operations, including PBX and reservationist duties as needed
- Create a welcoming environment through professional communication and attention to detail
Greet and register guests, assign rooms, and process payments, Handle reservations, incoming calls, messages, and guest inquiries, Provide local area information and assist with dining, transportation, and tour arrangements, Maintain accurate guest records and perform shift reports, Promote hotel services using suggestive selling to maximize revenue
