Customer Service Representative, Member Svc Call Center

Remote Customer Service Representative

Required Education: High School Diploma or equivalent Preferred Education: Associate degree or higher preferred Start Date: August 24, 2026 Equipment Pick-Up Information: Primary Pick-Up Date: August 20, 2026 at 9:00 AM Backup Pick-Up Date: August 21, 2026 Required Qualifications/Skills/Experience: Minimum 2 years of recent call center and/or customer service experience required Experience handling high-volume inbound calls Ability to accurately document customer interactions Hard-wired internet connection required (Wi-Fi is NOT accepted) Quiet and professional remote work environment required Strong multitasking and problem-solving skills Ability to work flexible schedules, including evenings and weekends No time off allowed during training, nesting, and first 90 days — including doctor appointments Comfortable working weekends and shifts ending as late as 9:00 PM or 9:30 PM EST Healthcare, insurance, Medicare, or member services experience preferred Training & Schedule Details: Training Schedule: 8:00 AM to 4:30 PM EST Nesting Schedule: 8:30 AM to 5:00 PM EST (subject to change) Production schedules are determined based on business needs Production shifts may run as late as 9:30 PM EST after training Overview: Remote Customer Service Representative opportunity supporting healthcare members and providers Candidates must reside within 30 miles or approximately 1 hour of Hyattsville, MD 20785 Possible long-term opportunity based on performance and business needs Equipment pick-up required prior to start date Job Summary: Provide exceptional customer service support to healthcare members and providers Handle inbound calls related to benefits, eligibility, billing inquiries, and general member services Resolve customer concerns while maintaining professionalism and accuracy Document customer interactions according to company guidelines Meet attendance, quality, and productivity expectations in a remote environment Job Responsibilities: Answer and manage high-volume inbound customer service calls Assist members and providers with account inquiries and service requests Research and resolve customer concerns efficiently Accurately document interactions and case details Maintain confidentiality of sensitive healthcare information Follow established call center procedures and quality standards Participate in training, nesting, and ongoing coaching activities Work assigned schedules, including evenings and weekends as required Meet attendance, performance, and productivity expectations Industry: Healthcare Member Services Customer Service Call Center