Patient Services Registration Clerk
Job Description
Streamline patient registration workflow to reduce wait times for Baldwin Park patients
Patient Access Representative / Hospital Registration
Position: Patient Access Representative / Hospital Registration
Location: Baldwin Park, CA 91706
Work Type: Full-time, onsite only (40 hours per week)
Shift: 10:30 AM to 7:00 PM, Sunday to Saturday (rotating weekends)
Travel: No travel required
Health screening required prior to start
Parking: Paid employee parking
Dress Code: Business Casual
Job Summary:
Acts as the first point of contact for patients and members
Assists patients through the hospital registration process with minimal supervision
Ensures accurate data entry, proper documentation, and compliance with policies
Maintains focus on delivering excellent patient experience and satisfaction
Handles patient interactions with professionalism, empathy, and efficiency
Job Responsibilities:
Collect and enter patient demographics in the hospital surgery department
Obtain required signatures on consent and regulatory forms
Collect patient payments and perform cash handling duties
Verify insurance eligibility and patient account status
Create or select appropriate patient accounts based on benefits and liability
Provide excellent customer service and build rapport with patients
Prioritize tasks and manage multiple responsibilities efficiently
Support all first surgery cases with strong attendance and punctuality
Follow all compliance and registration protocols
Industry: Healthcare / Hospital / Patient Access Services
Act as the first point of contact for patients and members, Enter patient demographics and assist with hospital registration, Verify insurance eligibility and patient account status, Collect patient payments and perform cash handling duties, Provide excellent customer service and maintain compliance with registration protocols
