Customer Services Professional

Job Overview

Requirement/Must Have:

• 2+ years of relevant experience in a technical field or business method.
• Strong verbal and written communication skills.
• Ability to communicate effectively with stakeholders.

Responsibilities:

• Deploys detailed knowledge and expertise about the organization's service offering, related products and application domain to improve business operations and/or strategic innovations.
• Maintains a close interaction with various management functions.
• Supports acquisition activities with detailed technical knowhow on complex issues.
• Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations.
• Contributes to and delivers business processes or detailed technology solutions in a self-managed and target-oriented manner.
• Analyzes, develops, tests, or implements processes, technologies, and systems in their specific field of expertise.
• Provides functional advice to and integrates services of operational staff or semi-professional colleagues.

Qualification And Education:

• Good knowledge in a technical field or business method including the basic theoretical background.
• Develops basic business understanding.
• Contributes to team effort, awareness of expected value add.
• May improve processes, business methods, or technical components.