PBX Operator
Job Description
Manage hospital calls and switchboard operations to ensure reliable communications 24/7
PBX Operator
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.
The posted compensation range of $18.00 – $22.19 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
As a PBX Operator, you will be responsible for all operations related to the hospital's Communications and Security Systems.
Daily, you will demonstrate behavior consistent with the Core Values, supporting our hospital's strategic plan and quality improvement initiatives. You will manage calls, operate the switchboard, respond to emergencies, and monitor security systems, ensuring seamless and secure communication.
Success in this role requires exceptional communication, calm under pressure, a commitment to service excellence, and dedication to the hospital's mission and values.
- Knows location of equipment, passwords, and is able to login/out as necessary.
- Follows protocol for rebooting as needed
- Effectively utilizes computer based telephony system for all call processing (other than down time scenarios)
- Accepts incoming calls, directing them to the proper departments with care and efficiency. Also places outbound and long distance calls as needed
- Displays a very high level of service and commitment to organization and performs in a friendly, professional, and responsible manner.
- Speaks clearly and distinctly; demonstrates proper use of the English language
Required:
- High School Graduate/GED
- Two years PBX operator, customer service, or hospital related experience
Preferred:
- Some college level education
- Three years customer service experience, preferably in a hospital PBX or high volume call center environment
- Experience in the hospital setting
Manage calls and operate hospital switchboard, Respond to emergencies and monitor security systems, Login/logout and reboot telephony equipment as needed, Direct calls to appropriate departments with care and efficiency, Maintain high level of customer service and professionalism
