Counter Warehouse Associate

Counter Sales/Warehouse

Heritage Landscape Supply Group is seeking a full-time counter sales/warehouse role that is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. This full-time role requires a four-day workweek, including Saturday during the spring and summer, with the option for a five-day workweek during peak seasons.

Key Responsibilities:

• Provide exceptional customer service by interacting with clients through phone, email, and in-person consultations, maintaining a professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company's computer system to ensure efficient and precise order fulfillment.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Order pulling/picking/staging
• Replenishment/shipping/receiving
• Staging orders for delivery and loading company vehicles in a warehouse/yard environment
• Focusing on safe work practices, such as wearing PPE, proper lifting techniques, etc. while performing daily duties and using company equipment

Minimum Qualifications:

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Ability to operate forklift and other warehouse equipment preferred.
• Ability to lift 75 lbs; 50 lbs on as needed basis
• Ability to work in varied conditions, including outdoor and warehouse environments.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment background/drug test.

Preferred Qualifications:

• Bilingual proficiency in English and Spanish.
• Experience working in a warehouse, distribution center, shipping and receiving department, or similar environment.

The base salary for this position typically falls within the range of $19.00 to $25.00 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Job Location: Imperial Sprinkler Supply, Inc. – Livermore 6630-B Patterson Pass Rd Livermore, CA 94550

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.