Customer Service Representative
Job Description
Provide high-quality dental customer support via calls and emails and resolve issues promptly.
Customer Service Representative
Location: Oriskany, NY – Must live within 1 hour commute Training is Onsite (3-5 weeks)
Pay Rate: $20/hr (W2, Weekly Pay + Benefits) Assignment Length: 3-6+ months (Extension/Conversion possible, based on performance, Business need) Start Date: ASAP
Training & Schedule: Training: 3 weeks (Mon–Thu onsite, Fri virtual) | 8:00 AM – 5:00 PM EST | No time off during training Nesting: 2 weeks (extended training support Post-Training: Remote with occasional onsite visits for meetings/events Work Hours: Shifts between 8:00 AM – 11:00 PM EST, Monday–Friday (must be flexible)
Role Overview
Join the Dental Global Customer Solutions team as a Customer Care Advocate, providing professional, empathetic support to dental customers. You'll respond to calls and emails, research policy details, process transactions, and deliver exceptional service experiences.
Key Responsibilities
- Handle inbound customer inquiries via phone/email
- Provide accurate info on products, policies, and claims
- Process requests using systems like Salesforce, Word, and Insight
- Build trust through strong communication and empathy
- Uphold service standards while resolving issues efficiently
Requirements
- High School Diploma or GED
- 1+ year customer service experience (call center, retail, or hospitality)
- Comfortable navigating multiple computer systems and screens
- Flexible availability Mon–Fri, 8 AM – 11 PM EST
- Must live within 1 hour of Oriskany, NY
Preferred
- Call center experience
- Dental/insurance knowledge
- Salesforce familiarity
- Strong multitasking, listening, and typing skills
Handle inbound customer inquiries via phone/email, Provide accurate info on products, policies, and claims, Process requests using systems like Salesforce, Word, and Insight, Build trust through strong communication and empathy, Uphold service standards while resolving issues efficiently
