Account Care Educator – Specialty Pharmacy
Job Description
Coordinate patient insurance eligibility and reimbursement processes to ensure timely access to medications
Job Title
This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. You will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues.
Responsibilities include:
- Single point of contact for questions and inquiries from the prescriber, patient, and field agent by territory.
- Identifies applicable programs and facilitates next steps.
- Holistically communicates the statuses of all patient support activities.
- Liaison with other program-specific Assist resources to secure outcomes for active patients.
- Accepts inbound calls for assigned territory or overflow of other territories and provides one call resolution support.
- Ensures protection is insured.
- Performs other related duties as assigned by management.
Job Snapshot
Location: 495 North Keller Road, Suite 100, Maitland, FL 32751
Shift: 10:00am-7:00pm EST, Monday through Friday
Onsite Requirement: Onsite availability is required, with a possible hybrid option being offered once criteria is met.
Hourly Pay: $23.00-$29.00
Serve as single point of contact for questions from prescribers, patients, and field agents by territory, Gather information about patient insurance coverage and reimbursement for pharmaceutical products, Identify applicable programs and facilitate next steps for active patients, Holistically communicate statuses of all patient support activities and coordinate with Assist resources, Handle inbound calls for assigned territories and provide one-call resolution where possible
