Medical Assistant – Receptionist

Reports To: Practice Manager

Status: Non-exempt/Hourly

About PPTNM

Planned Parenthood of Tennessee and North Mississippi (PPTNM) has been a trusted provider of high-quality, compassionate, and affordable reproductive healthcare for over 75 years. With health centers in Memphis, Nashville, and Knoxville, we are dedicated to empowering individuals through exceptional patient care, accurate sexual health education, and unwavering advocacy for reproductive rights.

Our mission is simple: to improve the health and well-being of our communities by delivering nonjudgmental, inclusive, and comprehensive sexual healthcare. Join our passionate team and make a meaningful impact!

Your Impact

Are you a detail-oriented, patient-focused medical assistant or LPN looking to make a real difference? At PPTNM, our medical assistants are essential in delivering top-tier, compassionate care. You'll work directly with patients, supporting clinicians, and ensuring a seamless healthcare experience. From greeting patients at the front desk, and checking them in/out, to taking vitals and assisting with procedures to patient education and administrative support, you'll be a key player in making every visit a positive one. Candidates must be comfortable working both back and front office.

What You'll Do

• Greet and prepare patients for exams and procedures with professionalism and care.
• Take and record vital signs, medical history, and patient intake information.
• Ensure exam rooms are properly stocked, cleaned, and sanitized before and after each visit.
• Assist clinicians with gynecological and reproductive health procedures, ensuring patients feel comfortable and informed.
• Perform essential lab functions, including phlebotomy, urinalysis, pregnancy tests, and processing lab specimens, STI testing and screening.
• Provide patient education on reproductive health, birth control options, STI prevention, and general wellness.
• Maintain accurate documentation and ensure compliance with HIPAA regulations.
• Answer and triage patient inquiries over the phone, schedule appointments, and manage patient records using electronic health records (EHR) systems – EPIC.
• Collaborate with a supportive and mission-driven healthcare team to optimize clinic efficiency and patient care.
• Contribute to a welcoming and inclusive environment for patients of all backgrounds.

What You Bring

• A strong commitment to PPTNM's mission of providing nonjudgmental, inclusive, and accessible healthcare.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced setting while managing multiple responsibilities.
• A proactive and team-oriented attitude, willing to adapt to the needs of the clinic.
• Strong attention to detail and organizational skills.

Qualifications

• High school diploma or GED required.
• Certification as a Certified Medical Assistant (CMA) or a valid Licensed Practical Nurse (LPN) license required.
• 1–2 years of experience in a healthcare or direct customer service role preferred.
• Experience in reproductive healthcare or a medical office setting is a plus!
• Familiarity with electronic health records (EHR) systems, preferably EPIC.
• Ability to work flexible hours, including some evenings and weekends.

What We Offer

Compensation/Benefits Program:

• Competitive Hourly Rate – $20-25/hr., commensurate with education, experience and certifications.
• Comprehensive Benefits Package – 100% employer-paid Medical (including an HSA), Dental, Basic Life/AD&D, STD, LTD (Employee Only Coverage).
• Additional Benefits – Vision, Life Insurance "Buy-Up" options, Pet Insurance, and Plum Benefits.
• 401(k) with Employer Matching – Invest in your future with our retirement plan. Employer matching up to $5k annually.
• Generous Paid Time Off – 15 vacation days in your first year (pro-rated based on start date), plus 2 Floating Holidays and 10 Paid Holidays.

Join Us!

This isn't just a job—it's a calling. At PPTNM, we believe in providing high-quality, compassionate reproductive healthcare and education for all. If you're looking for a meaningful career where you can make a difference every day, we'd love to hear from you.

Ready to make a difference? Apply today and be part of a mission-driven team dedicated to empowering individuals and transforming lives!

Our Commitment to Inclusion

PPTNM is an equal opportunity employer and is committed to fostering a diverse, inclusive, and equitable workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We make reasonable accommodations for qualified applicants and employees in compliance with the Americans with Disabilities Act (ADA) and applicable regulations.

E-Verify Participation

PPTNM participates in E-Verify to confirm employment authorization in the United States.

Disclaimer

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.

COVID Vaccination Requirement for Candidates Seeking Employment:

PPTNM, as both a healthcare provider and a participant of Medicare/Medicaid, is subject to certain laws, regulations and orders requiring its workforce to be fully vaccinated against COVID-19 and its variants. PPTNM has therefore implemented a requirement that all employees be fully vaccinated. Candidates seeking employment with PPTNM will be required to: (1) be fully vaccinated against COVID-19 and its variants by their start date. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law, and (2) submit proof of vaccination by their start date as a condition of employment with PPTNM.