Planning And Sales Administrator

Reporting to the P&L Manager, the Planning and Sales Administrator will be coordinating and scheduling production activities to ensure efficient and timely manufacturing processes. This position requires a deep understanding of operational processes, strategic planning, and the ability to manage resources and schedules effectively. The role will also involve overseeing new product releases, collaborating with cross-functional teams, and ensuring compliance with safety and quality standards.

Essential duties and responsibilities include:

• Maintain and update customer databases and portals with accurate information
• Communicate with customers regarding order updates (quantities, delivery dates)
• Respond to customer inquiries via phone, email, and fax promptly and professionally
• Address any customer complaints and issues promptly, ensuring a positive customer service
• Escalate complex or unresolved issues to the appropriate department or manager
• Verify customer information and ensure all transactions are completed correctly
• Maintain accurate records of customer interactions, transactions, and feedback
• Respond to customer requests in collaboration with sales team members, and provide required documentation promptly
• Maintain regular communication with the sales, accounting, and production team regarding any issues that may impact order fulfillment
• Supporting multiple departments by managing administrative tasks, coordinating purchase orders and order fulfillment, ensuring timely deliveries, maintaining sales records, and ensuring smooth communication between departments
• This role requires strong attention to detail, excellent communication skills, and the ability to work independently with minimal supervision
• Perform other duties as assigned

Education and/or experience:

• High School graduate
• 2+ years customer service experience (in a manufacturing environment is a plus)
• Excellent communication skills and a passion for helping others
• Ability to handle various customer inquires professionally and efficiently
• Strong excel skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask, prioritize, and manage time effectively with a strong sense of urgency
• Positive attitude and a solid commitment to providing exceptional customer service
• Ability to work under pressure and meet tight deadlines

Benefits:

• Medical, Vision, Dental *Start on the 1st day of the following month after being hired*
• 401k with Company match of up to 6%
• Life Insurance and Employee Assistance Program
• Company Paid Holidays
• Vacation Accrual

Additional information:

• Pay: 24 – 27/HR
• Monday – Friday (7am – 3:30pm)