Schedule patients and coordinate with clinicians to ensure smooth dermatology appointments.
Job Title
Job Location: Corporate-Call Center – Tyler, TX 75701
Position Type: Full Time
Job Category: Admin – Clerical
Job Summary
Schedules appointments and performs various clerical duties to assist patients and clinical staff in providing patient care by performing the following duties:
Duties and Responsibilities
Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser) Verifies all pertinent patient demographic information in computer system, including insurance information. Confirms patients' appointment and answers incoming questions about appointments. Instructs patients in locations and directions. Enters appropriate data into computer and retrieves data. Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service. Performs other duties that may be necessary or in the best interest of the organization.
Experience Requirements
Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience
Knowledge, Skills and Abilities Requirements
Detail oriented, professional attitude, reliable Management and organizational skills to support the leadership of this function Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations Interpersonal skills to support customer service, functional, and team mate support needs Able to communicate effectively in English, both verbally and in writing Mathematical and/or analytical ability for basic to intermediate problem solving Basic to intermediate computer operation Proficiency with Microsoft Excel, Word, and Outlook Specialty knowledge of systems relating to job function Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Schedule all patient appointments for providers in the computer system, including procedural appointments when required, Verify patient demographics and insurance information in the system, Answer phone calls, direct callers to appropriate extensions, and take messages as needed
