Sample Coordinator

Lahlouh's business model is built on solving end-to-end supply chain problems not simply processing transactional print orders. Lahlouh is a partner that focuses on developing collaborative, comprehensive solutions that endeavor to meet all the communication needs of our clients' dynamic and evolving marketplaces. Lahlouh's mission is to provide the highest quality, most cost-effective business communications solutions available. Core capabilities include:

• Sheet-fed Offset Print
• Fulfillment / Distribution Logistics
• Dynamic Digital & Large Format Print
• Packaging Design & Print
• Mailing
• Marketing Promotions
• Bindery & Finishing
• Promotional Products
• Online (e-commerce) Solutions
• Workflow Automation Solutions

Position: Sample Coordinator

Reports to: Director of Quality

FLSA Status: Non-Exempt

Department: Quality Assurance

Location/Shift: Blue Ash, OH / 1st Shift

Essential Function: The Sample Coordinator is responsible for managing the end-to-end coordination of production samples within a print and mail environment. This includes collecting both internal and external samples, conducting thorough quality reviews to ensure all pieces meet established standards, and supporting overall quality control processes. The role requires maintaining accurate and up-to-date information in the PACE system, organizing and preserving job bag samples for reference and compliance purposes, and preparing samples for shipment to clients, vendors, or internal stakeholders. Through these activities, the Sample Coordinator helps ensure production accuracy, consistency, and adherence to quality expectations.

Experience:

• Minimum of 4 years in a similar Quality position.
• Knowledge of complete Microsoft Office 365 suite, Acrobat Pro, PACE.

Job Duties and General Expectations:

• Excellent eye for detail
• Highly motivated with a positive attitude and ability to work independently in fast paced, deadline driven environment and comfortable with overall Manufacturing workflow, work with effective manner
• Ability to multi-task in a high paced environment
• Ability to follow written and oral instructions. Advanced communication skills are required
• General knowledge of company workflow, advanced knowledge of department workflow and requirements
• Meet company and departmental standards, including: Customer Requirements, Compliance, Safety, Quality, etc.
• Follow Lahlouh policies outlined in the company handbook
• Work extended hours, as business needs dictate
• Perform other duties as required
• Attend company and department meetings
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to stand, walk, and move throughout the production floor approximately 50% of the time and able to lift a minimum of 40 pounds.

Position Specific Skills & Competencies:

• Collect samples from production lines, vendors, and internal teams in a timely manner.
• Conduct visual and physical inspections for accuracy, including print quality, color, alignment, personalization, and mailing standards.
• Identify defects or inconsistencies and communicate findings to appropriate teams for resolution.
• Maintain accurate and up-to-date records of all samples, including job numbers, versions, and approvals.
• Able to use a densitometer, spectrophotometer, paper caliper, etc.
• Prepare samples for shipment, ensuring proper labeling, packaging, and documentation.
• Communicate with Shipping teams for on-time delivery expectations
• Support audits, client reviews, and internal quality initiatives.
• Responsible for selecting, sorting samples for consistency, understanding the standards in regard to color and quality, complicated kitting jobs, understanding of Mailing jobs processes (such as Letter Shop Instructions, Matrix, Matching Mailing.)

Education:

• High school graduate/GED
• BS/AA or College coursework preferred