Member Services Representative

Our client, a leading financial institution, is seeking a Member Services Representative to join their team. As a Member Services Representative, you will be part of the customer service department supporting member satisfaction. The ideal candidate will have strong attention to detail, excellent communication skills, and a focus on problem-solving, which will align successfully in the organization.

Job Title: Member Services Representative

Location: Marquette, MI

Pay Range: From $17.00 per Hour Shift: Part Time: up to 30 hours per week, frequently working Saturdays 9am-1pm.

What's the Job?

• Provide exceptional front-line member service by processing deposits, withdrawals, and account maintenance tasks with accuracy and efficiency.
• Assist members with account-related inquiries, including opening/closing accounts, debit card issues, and other account maintenance needs.
• Address and resolve member questions or concerns about credit union products and services, ensuring a positive member experience.
• Work collaboratively with other team members to ensure smooth daily operations and member satisfaction.
• Be prepared to work at multiple branch locations (Ishpeming and Marquette) as needed and assist with Saturday shifts.

What's Needed?

• Part Time: up to 30 hours per week.
• Primarily based in Marquette but expected to work in both the Ishpeming and Marquette branches as needed.
• High School Diploma or equivalent required.
• One year of customer service and/or cash handling experience required.
• Strong attention to detail, excellent communication, and problem-solving skills.
• Preferred: Previous experience in a financial institution and/or post-secondary education or training.

What's in it for me?

• 10% Employer 401K retirement contribution (after 6 months).
• Paid Time Off.
• Paid Time Off to Volunteer.
• Paid Holidays.
• Tuition Reimbursement.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!