Department Assistant – Student Success

The part time Department Assistant – Student Success is responsible for providing administrative support to the Student Services Department. Responsibilities include assisting the Director of Student Success who oversees accessibility services, testing services, tutoring, strategic student wellness initiatives, and student conduct support. Department Assistant will apply knowledge in processing data and records, developing reports and forms, assisting with budget management and providing excellent customer services in a helpful and supportive manner.

This position is open until filled, with applications reviewed upon receipt. The job posting may close at any time.

Duties and Responsibilities

Within the scope of college policies and procedures, this position:

• Provides exceptional customer services for students, employees, and the public; responds to calls and emails concerning related services and resources; provides materials for prospective students; prepares, receives and distributes letters, and other correspondence; and manages department calendars
• Provides administrative support and coordinates travel requisitions and expenditure forms; monitors and tracks department budget; purchases departmental supplies; maintains supply inventory, tracks and issues college loaned equipment to students; performs data entry; ensures confidentiality and data integrity, compiles periodic reports, processes contract renewals; creates fliers for departmental events; offers support in the creation and implementation of new initiatives for the department; copying and filing. Assists with department special projects
• Supports accessibility services by providing assistance with accommodation-related resources and services, accessible materials, assistive technology, and technical and operational functions to ensure equitable access to college programs, services, and activities. Maintains current knowledge of accessibility regulations, technologies, and best practices to support effective and compliant services.
• Assists with case management and daily operations of the C.A.R.E.S. program, ensuring effective and timely service delivery, including scheduling and managing student appointments with wellness services
• Provides support for programs and workshops related to the department; may need to work a periodically adjusted work schedule to help support and participate in wellness fairs and/or college expo initiatives, to include evening college events
• Assists in budget projections to meet the needs of students, faculty, staff and the public
• Performs other related duties as assigned

Employees are expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the community college and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position.

Education and Experience; Knowledge, Skills and Abilities

Associate's degree from an institution accredited by an institutional accrediting body of higher education recognized by the US Department of Education

Three years related experience

Preference may be given to individuals with direct service experience working with students with disabilities

Preference may be given to individuals who possess the ability to communicate in Spanish and English, verbally and in writing

An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered

Knowledge of and ability to follow college policies and procedures

Knowledge of student support services, including student conduct, advocacy, and student wellness

Knowledge of disability services and assistive technology software, including disability law/compliance in a postsecondary environment

Knowledge of current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications

Skill in analyzing and problem solving

Skill in establishing and maintaining effective working relationships with other department staff, faculty, students and the public

Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner

Ability to relate to a diverse population and to maintain composure when faced with difficult situations

Ability to organize, prioritize, and follow multiple tasks through to completion with an attention to detail

Ability to work independently while contributing to a team environment

Ability to effectively identify and resolve problems and to maintain strict confidentiality related to sensitive information

Ability to analyze problems, identify solutions, and take appropriate action to resolve problems using independent judgment and decision-making processes

Work Environment & Physical Requirements

Work is primarily performed under general supervision in an office or classroom setting with appropriate climate controls. Travel within the workday may be required.

Essential functions of this position require: sitting, lifting, manual dexterity, and ability to communicate.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body; involves sitting majority of time; walking and standing are required only occasionally and all other sedentary criteria are met

Mental Application: Utilizes memory for details, verbal instructions, emotional stability, critical thinking, adaptability and creative problem-solving skills are important