Customer Service Representative

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a Dealer Analyst (Customer Service Representative) to work at a premier auto manufacturer in Troy, OH. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay: $19/hr

This position is ONSITE in Troy, OH, must be able to commute to Troy, OH

Hours: Monday-Friday 8:30am-5pm

Why you should apply to be a Dealer Analyst

• Work with a premier client in the automotive industry.
• Enjoy a competitive pay rate
• Opportunity to work with a team of experienced professionals.
• Opportunity to learn and grow in a fast-paced environment

What does a Dealer Analyst do?

• Answer incoming phone calls in order to: assist dealerships with order entry automotive parts questions.
• Actively listen to our representatives and their needs
• Be able to effectively communicate in an articulate, empathetic, and professional tone.
• Accurately record information in various computer applications (2-screens) during the telephone call or issue resolution process
• Make outbound calls to resolve issues.
• Research parts problems
• Use dealership resources, SOP, good business judgment, and customer service skills to effectively solve issues
• Proactively communicate potential issues internally with management and other dealerships via text, email, and/or phone in order to provide the best possible customer experience

Requirements:

• Ability to stand (and walk) throughout entire shift
• Remain stationary for long periods of time and complete repetitive motions
• Operate office equipment
• Maintain a professional business casual appearance and work space.
• Attention to detail, quality minded
• Team oriented attitude
• Ability to understand verbal and written directions in English
• Ability to work Saturday overtime as workload demands

Education/Experience: High School or GED Equivalent (required) 2 years of experience (preferred) Skills: Typing, Telephone etiquette, Call Center Support, Customer Service, Email monitoring, time management, excel.

What happens next Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply today!