Access Associate
Job Description
Streamline front-desk processes to enhance patient experience at Batavia Medical Campus
Access Associate
As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.
STATUS: Full Time
LOCATION: Internal Medicine – Batavia Medical Campus, 8103 Oak Orchaard Rd., Batavia, NY 14020
DEPARTMENT: Administrative
SCHEDULE: Monday through Friday, 8:00 AM to 5:00 PM
KEY RESPONSIBILITIES
- Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
- Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
- Billing & Payments. Collect and process payments when applicable
DESIRED ATTRIBUTES
- 2-year degree or equivalent combination of education and work experience preferred
- Intermediate computer skills
- Excellent customer service and communication skills
MINIMUM QUALIFICATIONS:
- Associate degree preferred
- One year of customer service experience preferred.
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
PAY RANGE: $17.85 – $20.00
CITY: Batavia
POSTAL CODE: 14020
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Greet patients and assist with check-in/check-out processes, Manage incoming calls and direct inquiries, Register patients and verify insurance eligibility, Obtain necessary precertifications/authorizations when applicable, Process payments and handle billing tasks
