Access Associate at Rochester Regional Health in Rochester, New York
Job Description
Improve patient intake workflow to reduce wait times at Evelyn Brandon Health Center.
Access Associate
As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families. Full Time Outpatient Mental Health – Evelyn Brandon Health Center, 81 Sage St. Rochester, NY 14621 Administrative Monday through Friday, 8:00 AM to 5:00 PM Customer Service Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments Registration & Verification Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable Billing & Payments Collect and process payments when applicable Desired Attributes 2-year degree or equivalent combination of education and work experience preferred Intermediate computer skills Excellent customer service and communication skills Minimum Qualifications Associate degree preferred One year of customer service experience preferred. Sedentary Work – Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. $17.85 – $20.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Greet patients and manage front-desk check-in/check-out processes, Handle incoming calls and provide information, Register patients and verify insurance eligibility/precertification, Process patient payments and maintain accurate billing records, Provide excellent customer service and clear communication
