Access Associate

Access Associate (PRN)

Come join TriHealth as an Access Associate (PRN) at Clinton Memorial Hospital!! Working as an Access Associate at TriHealth means joining a team that plays a vital role in ensuring patients receive seamless, compassionate, and well-coordinated care. In this position, you'll be the first point of contact for patients and providers – scheduling physician-ordered tests, completing accurate registrations, educating patients on required documentation, and helping them navigate insurance and financial questions. You'll use your customer service skills, attention to detail, and ability to manage multiple computer applications to create a smooth, supportive experience for every patient you interact with.

At TriHealth, you'll be part of a nationally recognized, award-winning health system that values teamwork, professional growth, and a culture of respect. You'll work in a collaborative environment where accuracy, problem-solving, and positive communication are celebrated, and where your contributions directly impact patient safety and satisfaction. TriHealth invests in your success with on-the-job learning – including medical terminology within your first year – and provides a stable, mission-driven workplace where you can build a meaningful career serving the community.

Apply today and grow your career with a team that truly values you.

Location: Clinton Memorial Hospital at 610 West Main Street, Wilmington, OH 45177

Work Schedule: PRN/Optional Shift Varies Weekend, Holiday and On Call Commitment

Incentives & Benefits: In addition to a comprehensive benefits package – including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement – this role offers competitive shift differentials, with the opportunity to earn up to an additional $7 per hour based on shift, hours worked, and organizational guidelines.

Job Requirements: High School Diploma or GED Degree or GED (Required) 1 – 2 years' experience Customer Service (Required) Ability to operate multiple computer applications Excellent verbal and written skills Typing speed of 35 wpm Medical terminology required within first year of employment if not already taken

Job Overview: Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles.

SCHEDULING: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that are required to receive reimbursement. REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).

Job Responsibilities: Ability to adapt to a dynamic workflow, appropriate volume of phone calls/registrations per hour and other identified departmental targets. Accuracy. Follows regulatory and departmental policies for collection of data, patient safety and point of service collections. Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.

Working Conditions: Bending – Climbing – Rarely Concentrating – Consistently Continuous Learning – Consistently Hearing: Conversation – Consistently Hearing: Other Sounds – Consistently Interpersonal Communication – Consistently Kneeling – Consistently Lifting <10 Lbs. – Consistently Lifting 50+ Lbs. – Rarely Lifting <50 Lbs. – Rarely Pulling – Consistently Pushing – Consistently Reaching – Consistently Reading – Consistently Sitting – Consistently Standing – Consistently Stooping – Consistently Talking – Consistently Thinking/Reasoning – Consistently Use of Hands – Consistently Color Vision – Consistently Visual Acuity: Far – Occasionally Visual Acuity: Near – Consistently Walking – Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service

Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone's opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community