Automotive Service Writer

Job Description

Manage repair orders and customer communications to optimize service flow and revenue.

Automotive Service Advisor / Service Writer / Service Consultant

CarGuys Inc., America's and Canada's #1 Automotive Recruiter, connects Automotive Service Advisors, Service Writers, and Service Consultants with top-performing dealerships and automotive groups across the U.S. and Canada. We work with employers actively hiring customer-focused service professionals who manage repair orders, communicate with customers, and drive service department revenue. Our clients provide the opportunity—you choose the best fit.

High earning potential for service advisors. Competitive base pay plus commission and bonuses. Performance-based incentives tied to service sales and CSI. High-volume service departments with strong customer traffic and steady workflow. Established service processes and support teams. Career growth opportunities with advancement into Service Manager and Fixed Operations roles. Ongoing training in service sales and customer experience.

Access to top automotive service advisor and service writer jobs. Personalized job matching based on your experience. No cost to candidates—employers retain our services.

Responsibilities include greeting customers and assisting with service needs, writing repair orders and documenting customer concerns, recommending maintenance and repairs based on technician findings, communicating repair timelines, costs, and updates to customers, coordinating with technicians to ensure accurate diagnostics and repairs, managing workflow and ensuring timely completion of service, maintaining high levels of customer satisfaction and CSI scores, and upselling services to increase service department revenue.

Qualifications include experience as a service advisor, service writer, or automotive service consultant, strong communication and customer service skills, ability to sell recommended services and build customer trust, knowledge of automotive repair and maintenance processes, and ability to work in a fast-paced dealership environment.

Greet customers and assist with service needs, Write repair orders and document customer concerns, Coordinate with technicians to ensure accurate diagnostics and repairs, Manage workflow and ensure timely completion of service, Maintain high levels of customer satisfaction and CSI scores