Call Center Representative
Job Description
Handle high-volume customer inquiries and resolve issues for New York health system callers
Call Center Representative
Our Client, a Large Municipal Health Care System company, is looking for a Call Center Representative for their New York, NY location.
Responsibilities:
- Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
- Other assignment as necessary.
Requirements:
- Extensive phone experience and computer literate.
- Two (2) years of experience and Bilingual (facility specific).
- Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
- Active listening provides full attention to callers to understand their concerns and needs.
- Effective problem-solving to analyze a situation, identify core issue and find effective solutions.
- High School Diploma or general education degree (GED).
- CALL CENTER REPRESENTATIVE
- ANSWER PHONES
- SCHEDULE APPOINTMENTS
- BI-LINGUAL
- CUSTOMER INQUIRIES
- Additional Languages: English (Speak, Read, Write)
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Answering questions, Resolve complaints and provide solutions, Provide technical support to customers, Schedule appointments, Bilingual communication when necessary
