Certified Medical Assistant Contact Center

Certified Medical Assistant Contact Center

Sign on Bonus up to $5,000 for eligible applicants

Relocation Bonus available up to $5,000 for eligible applicants

Location: 895 Howard Gap Road; Fletcher, NC 28732

Shift: Mon-Fri 8am-5pm

Answers a high volume of inbound calls, averaging 80-130 calls per day.

Responds to calls politely, professionally, and efficiently.

Maintains a calm demeanor while handling stressful interactions, and troubleshoots problems and concerns.

Accesses a variety of resources for accurate, complete, and appropriate management of calls.

Assists callers and patients with needs such as selecting providers, scheduling appointments, and preparing patients for their first appointment.

Schedules new and established patient appointments and assists patients with patient portal access.

Communicates prescription refill requests and other messages to clinic staff. Develops an excellent working relationship with departments, clinic, and medical staff to facilitate patient communication and care.

Maintains a strong working knowledge of all computer systems and communication tools.

Excellent Customer Service skills; [Required]

Strong computer skills; [Required]

Excellent English communication and writing skills; [Required]

Proficiency in a second language; [Preferred]

Experience with internet-based applications; [Required]

Knowledge of and experience with electronic medical records programs; [Required]

Call center/Clinic telephony experience; [Required]

Call Center experience; [Preferred]

High School Grad or Equiv [Required]

2+ years of in-clinic experience as certified medical assistant [Required]

Certified Medical Assistant (CMA) [Required]

$15.49 – $24.78

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.