Client Information Specialist
Job Description
Improve front-desk customer service workflow for the Child Support Enforcement Agency.
Job Posting
Location: Child Support Enforcement Agency, 80 E Fulton Street, Columbus, OH, 43215, United States
Base Pay: $18.75 / Hour
Job Category: Child Support Enforcement Agency
Employee Type: Non-Exempt
Manage Others: No
Contact Information
Name: Dept. of Human Resources
Phone: 6145256224
Email: boc-hr@franklincountyohio.gov
Description Summary Additional Information
Worker Type: Full-time, Non-Exempt, Classified
Typical Work Schedule: Monday-Friday 8:00 AM – 5:00 PM
Bargaining Unit: TEAMSTERS CSEA
Probationary Period: 180 Days
Supervisor: Jean Green
Supervising Position: Support Officer Supervisor, Quality Assurance
Posting Closing Date: Jul 23, 2026
Provide customer service to external and internal customers, Answer and assess incoming telephone calls and provide case status information, Verify client information and maintain accurate records, Update cases and mail materials to clients, Notarize documents and handle subpoenas
