Collections Specialist (Remote)

North Carolina, United States
July 16, 2026
$27
full_time

Job Description

Improve and manage remote collections processes for North Carolina mortgage portfolios

Collections Specialist

Performs a variety of collection activities including collection calls and/or correspondence in a fast-paced goal-oriented collections department. Responsibilities include providing customer service regarding collections issues, process customer payments, process and review account adjustments, and help resolve client discrepancies.

What You'll Do

  • Perform inbound and outbound collection calls across all stages of delinquency.
  • Research, identify, and resolve issues contributing to customer delinquency.
  • Maintain accurate and detailed records of all customer interactions and account activities.
  • Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.
  • Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.
  • Analyze borrower financials to determine appropriate payment arrangements or retention options.

What You'll Bring

Required Education, Experience, Certification/Licensure

  • High School diploma or equivalent.
  • Typically requires 1–3 years of mortgage service experience and high‑volume collections experience.
  • Goal‑oriented with the ability to thrive in a fast‑paced environment.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities with strong attention to detail.
  • Call center experience preferred.

Knowledge, Skills, and Abilities (KSAs)

  • Knowledge of collections procedures and best practices.
  • Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations.
  • Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
  • Strong negotiation, active listening, and communication skills.
  • Ability to analyze and interpret moderate to high‑complexity issues and make sound decisions.
  • Strong problem‑solving, time‑management, and organizational skills.
  • Ability to thrive in a fast‑paced, collaborative environment.
  • Strong attention to detail with the ability to meet goals and deadlines.
  • Ability to interact and communicate effectively with individuals at all levels of the organization.

Pay Range: $20.34 – $27.12 Hourly, Remote

Perform inbound and outbound collection calls across all stages of delinquency, Research, identify, and resolve issues contributing to customer delinquency, Maintain accurate records of all customer interactions and account activities, Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes, Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards