Customer Care Advocate

Warwick, Rhode Island, United States
July 15, 2026
$20
contract

Job Description

Serve policyholders via inbound calls and resolve account access issues efficiently

Customer Care Advocate

Location: 700 Quaker Ln, Warwick, RI – Onsite Training

Training is Onsite (5-7 weeks)

Pay Rate: $20.00/hour (W2) – Paid Weekly

Assignment Length: 6+ Months (Extension possible based on performance, attendance, and business needs)

Benefits: Paid weekly, health, dental vision insurance available!

Training Schedule:

  • Mandatory Onsite Training & Nesting: 5 weeks training + 2 weeks nesting (total 7 weeks at Warwick office)
  • Ongoing Work: Primarily virtual after certification, with one office visit per month
  • Hours After Training: 8-hour shifts (Mon–Fri, 8 AM–9 PM EST) with 30-minute lunch; schedules assigned via ranking system based on training performance
  • No time off permitted during training & nesting
  • If experiencing home internet/system issues, employees must report onsite until resolved

Role Overview:

As a Customer Care Advocate, you will be the first point of contact for policyholders, providing support through inbound calls. You will assist with account access, explain policy details, and ensure a seamless customer experience. This role requires empathy, professionalism, technical confidence, and the ability to multitask across systems in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service while fostering positive relationships
  • Respond to inbound calls regarding insurance policies, coverage, and account access
  • Research and resolve inquiries using multiple systems
  • Collaborate with internal teams to address customer needs and escalate issues as needed
  • Maintain a high standard of professionalism in both virual and in-office settings

Required Qualifications:

  • Must reside within a commutable distance to Warwick, RI
  • 1–2 years of experience in customer service (call center, retail, hospitality, etc.)
  • Familiarity with Microsoft Office and multitasking across applications
  • Previous insurance or call center experience a plus
  • High school diploma or GED
  • Availability to work any shift between 8:00 AM – 11:00 PM EST, Monday through Friday

Handle inbound calls with policyholders to provide account access assistance, Explain policy details and services to customers, Research and resolve inquiries using multiple systems, Escalate issues to internal teams as needed, Maintain professionalism in virtual and in-office settings