Customer Service

Customer Service Representative

Michael Garland – State Farm Agency, located in Fairfield, OH is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on customer service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Answer phones and greet clients
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

You will receive:

• Base hourly pay $15 – $20 depending on experience
• Growth bonuses $2k-$3k per year
• Paid Time Off (1 week after 90 days; 2 weeks after 1 year)
• Paid Holidays (8 days per year)
• Monthly health insurance stipend
• Retirement plan after 1 year with 3% match
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills – written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license (must be able to obtain)
• Life and Health license a plus!