Customer Service Associate Representative
Job Description
Handle underwriting verification calls accurately and efficiently to support application processing
Customer Service Associate Representative
Location: Fully remote
Schedule: M-F, Standard Business Hours
Target Start Date: ASAP, pending completion of new hire onboarding
Duration: 4 months (opportunity for extension or conversion to FTE, depending on performance, attendance, and business needs).
Benefits: Health, Dental, Vision
Pay Rate: $20.15/Hr (Paid weekly)
Job Details: Customer Service Associate Representative-Underwriting Phone Verification Representative Skill Required:
- Candidates must have a quiet and private space designated for focused work
- Must have high speed internet
- Excellent written, verbal and interpersonal communication skills
- Competent computer skills, proficiency in Microsoft Office Suite and Outlook
- Exceptional organizational and time- management focus, with attention to detail
- Ability to work under own initiative
- Prior Insurance experience preferred
- Conduct & complete medical questionnaires with applicants
- Metrics are based on call audits, maintaining regular attendance and average calls completed
- Hours given will vary between 7am- 7pm CST & based on business need
- 1+ years' experience in call center environment preferred
- Experience communicating with medical terminology a plus
Education: High school diploma or equivalent required
Systems Used: OnBase LifePro Verint Finesse Salesforce/KnowledgeXchange #TMHC
Manage customer inquiries and verification calls for underwriting processes, Conduct medical questionnaires with applicants, Maintain accurate call audits and attendance metrics, Utilize CRM and verification tools (e.g., Salesforce, Verint, Finesse) to document interactions, Provide clear written and verbal communication with applicants and internal teams
