Customer Service Associate Representative
Job Description
Streamline remote underwriting verification calls to improve accuracy and turnaround times.
Customer Service Associate Representative-Underwriting Phone Verification Representative
100% Remote • Candidates must have a quiet and private space designated for focused work • Must have high speed internet • Excellent written, verbal and interpersonal communication skills • Competent computer skills, proficiency in Microsoft Office Suite and Outlook • Exceptional organizational and time-management focus, with attention to detail • Ability to work under own initiative • Prior Insurance experience preferred • Conduct & complete medical questionnaires with applicants • Metrics are based on call audits, maintaining regular attendance and average calls completed • Hours given will vary between 7am-7pm CST & based on business need • 1+ years' experience in call center environment preferred • Experience communicating with medical terminology a plus
Education • High school diploma or equivalent required Systems Used • OnBase • LifePro • Verint • Finesse • Salesforce/KnowledgeXchange
Handle inbound calls from applicants and clients, Complete medical questionnaires with applicants, Maintain high-quality call audits and attendance, Use Microsoft Office Suite and Outlook for documentation, Work flexible hours 7am-7pm CST based on business need
