Customer Service / Front Desk

Job Description

Manage front-desk operations and drive member sign-ups at the Chesterfield studio

Customer Service / Retail Sales Associate

If you're looking for a customer service / retail sales associate job where you can positively change the lives of clients in a meaningful way, then look no further! If a positive work culture is a priority, then you found the right place!

Elements Massage Chesterfield is a wellness studio looking for an engaging, fearless, outgoing personality to lead front desk customer service for current members and potential clients.

Customer Service Associates enjoy the following perks:

  • Bonuses based on monthly objectives.
  • A free monthly massage at the studio
  • Our team members earn commissions and have opportunities to earn up to $200 in additional bonuses a month.

Here's what we are looking for:

  • Ability to follow our proven processes to service clients, promote the Elements Wellness Program, and build customer loyalty.
  • The right candidate must have exceptional communication and customer service skills to effectively interact with our clients in person and over the phone.

Qualifications:

  • Prior retail sales experience preferred; selling memberships or services in-person to potential clients is a plus.
  • Customer Service experience in a spa-like or similar environment is preferred; creating experiences that distinguish their value with attention, hospitality, and execution.
  • Familiarity with point-of-sale systems for scheduling appointments and processing payments.
  • Driven to create a positive work environment for the employees and the best experiences for the client.

Provide front desk customer service to members and potential clients, Promote Elements Wellness Program and build customer loyalty, Schedule appointments and process payments using POS systems, Interact with clients in person and over the phone with exceptional hospitality, Contribute to a positive work environment and team culture