Customer Service — Onsite
Job Description
Provide on-site customer service support to clients and debtors in Natchez, Mississippi daily.
On Site Customer Service
Effectively manage incoming calls from clients and debtors
Identify and assess clients' needs to achieve satisfaction
Complete computer updates and records
Provide accurate, valid and complete information by using the right methods
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Ability to adapt/respond to different types of callers
Requirements
Proven customer support experience
Previous call center experience a plus
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma or GED
Strong computer skills, including Microsoft office suite of products
Regular and Reliable Attendance Required
Ability to learn and use new company specific software
Manage incoming calls from clients and debtors, Identify and assess clients’ needs to achieve satisfaction, Complete computer updates and records, Provide accurate information by using the right methods, Handle complaints, provide solutions and follow up to ensure resolution
