Customer Service Rep(01603) – 8814 Gravois
Job Description
Provide frontline customer service to drive order accuracy and customer satisfaction at Gravois location.
Customer Service Rep
We are seeking a friendly and professional Customer Service Representative to join our team in St Louis, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring exceptional service and maintaining customer satisfaction.
Responsibilities include:
- Answering incoming phone calls and assisting customers with their inquiries
- Taking and processing customer orders accurately and efficiently
- Providing product information and recommendations to customers
- Handling cash transactions and maintaining accurate records
- Collaborating with team members to ensure smooth operations
- Maintaining a clean and organized work environment
- Assisting with various tasks as needed, including food preparation and cleaning
- Lifting and moving items weighing up to 25 lbs. when required
- Contributing to creating a positive customer experience through friendly and professional interactions
Qualifications include:
- Excellent communication skills with a friendly and professional demeanor
- Strong customer service orientation and ability to work in a fast-paced environment
- Flexibility to work weekends, holidays, and various shifts as needed
- Basic computer proficiency for order processing and record-keeping
- Ability to multitask and prioritize responsibilities effectively
- Problem-solving skills to address customer concerns and find solutions
- Capability to follow directions and adhere to company policies and procedures
- Physical ability to stand for extended periods and lift up to 25 lbs.
- High school diploma or equivalent (preferred)
- Previous customer service experience (preferred but not required)
- Positive attitude and an easy smile
All your information will be kept confidential according to EEO guidelines.
Answer incoming phone calls and assist customers with inquiries, Take and process customer orders accurately and efficiently, Provide product information and recommendations to customers, Handle cash transactions and maintain accurate records, Maintain a clean and organized work environment
