Customer Service Representative

Patient Access Representative

We are seeking a customer-focused Patient Access Representative to support patient registration, scheduling, insurance verification, referrals, billing, and patient account management. The ideal candidate thrives in a fast-paced healthcare environment and is committed to delivering an exceptional patient experience through accuracy, professionalism, and outstanding customer service.

The Patient Access Representative manages patient access functions including registration, appointment scheduling, insurance verification, referral coordination, prior authorizations, billing support, and cash collection while ensuring accurate documentation, regulatory compliance, and efficient patient service.

Job Responsibilities:

• Answer incoming telephone calls and assist patients with scheduling and registration
• Verify patient demographics and insurance eligibility
• Perform patient check-in, check-out, admission, and discharge activities
• Build and maintain provider appointment templates
• Process internal and external referrals
• Obtain prior authorizations and establish insurance coverage
• Process patient, claim edit, and charge review work queues
• Perform service capture and accurate data entry
• Assist patients with billing questions and provide service fee estimates
• Coordinate with financial services, health information management, and insurance payers
• Collect co-pays, process refunds, and complete daily cash reconciliation and deposits
• Maintain accurate patient records in Epic Practice Management
• Ensure HIPAA compliance and deliver exceptional customer service

Industry: Healthcare