Customer Service Representative
Job Description
Streamline collision repair status updates and customer communications to reduce turnaround times
Collision Customer Service Representative
The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Collision Center in all aspects of its Authorized Collision Program.
Responsibilities
- Work scheduling maintenance
- Vehicle arrival preparation
- Customer communication and expectations
- Rental coordination and hand off
- Vehicle status updates
- Material and supplies reordering
- Repair review and delivery
Requirements
- Strong customer-oriented approach with clients and coworkers
- Must be willing to train others
- Ability to work independently in limited supervision environments
- Microsoft Office experience, preferred
- Excellent written and verbal communication skills as well as the ability to follow instructions
- Account receivable experience is a plus
Work scheduling maintenance, Vehicle arrival preparation, Customer communication and expectations, Rental coordination and hand off, Vehicle status updates
